How to Respond to a Complaint
Case/Profile Management (Lenders)
case view, click on Complaints Step 2: Under Complaints, scroll down and click ... Agent 1. Complaint owner if created by the lender: • If the complaint is created ... lender can add a response. • If the complaint is created by the lender and the offender ... and/or the agent can add a response. •Complaint created by the lender; the offender is the
Fri, 23 Sep, 2022 at 9:04 AM
Complaints
Case/Profile Management (Lenders)
and agencies MBSi has been tracking complaints for years using the Vendor Comply ... and lenders had the ability to enter complaints, and comments, and mark resolutions ... resolutions using this tool. Each complaint was tied to the iRepo assignment ID. With the migration ... to RecoveryConnect we decided to tie complaints directly to the case and mark it so
Fri, 24 Feb, 2023 at 2:23 PM
How to Mark a Complaint Resolved
Case/Profile Management (Lenders)
to lenders Step 1: Under Complaints scroll down to +Resolution ... Definitions: Resolution Type: how the complaint was resolved Resolution Date: the date ... (optional) Complaint Valid – enable if this is a legitimate complaint Controllable ... resolution has been created, the red complaints tab will return to grey. Click the
Fri, 23 Sep, 2022 at 9:08 AM
How to Create a Complaint
Case/Profile Management (Lenders)
Step 2: Under OPTIONS, click Create Complaint Step 3; Fill out the form ... Save Note: Complainant's Name is the person making the complaint. Offender refers ... associated with the complaint. When the complaint has been created, the ... notified and the Complaints tab will be red until the complaint(s) are resolved.
Wed, 21 Sep, 2022 at 3:47 PM
